How to Solve Aion 2 Taiwan Phone Number Verification Issues

PabloEscobar

Getting stuck at the phone verification screen in Aion 2 has become one of the most common problems for overseas players trying to access the Taiwan version. The issue usually happens during the NCSoft Purple Launcher security setup, where the system either refuses to send the SMS verification code or endlessly loops on the OTP confirmation page.

From what many players have reported, the launcher mainly struggles with non-Taiwan phone numbers, especially numbers from the US, Europe, and parts of Southeast Asia. In some cases, the SMS arrives hours later. In others, it never arrives at all.

The good news is that there are a few practical workarounds that players are already using successfully.

Why the Verification Problem Happens

The Taiwan release of Aion 2 uses the NCSoft Purple platform for account protection and device authorization. During launch periods or region-restricted events, the SMS gateway appears to prioritize Taiwan and Hong Kong carriers while filtering or delaying foreign numbers.

Typical errors include:

• SMS code never arrives
• “Invalid phone number” messages
• Verification button grayed out
• Infinite loading after entering OTP
• US and EU numbers rejected automatically
• Launcher asking for repeated verification every login
  

Most of these problems are tied to regional filtering rather than your actual device.

Method 1: Use a Temporary Hong Kong Number

This has been the most reliable solution for many players because Hong Kong numbers are usually accepted without additional region checks.

The basic idea is simple: use a temporary Hong Kong number for the first verification, then replace it with your real number afterward.

Step 1: Get a Temporary Hong Kong Number

You can use virtual SMS platforms or apps that provide temporary Hong Kong (+852) numbers.

Common options players mention include:

• Grizzly SMS
• VSim
• SMS Virtual apps on Android
  

Choose a Hong Kong number specifically. Taiwan numbers sometimes require local identity verification, while Hong Kong numbers are generally easier to activate.

Step 2: Launch the Game Through Purple

Open the NCSoft Purple launcher and proceed to the phone verification prompt.

Instead of using your real number:

• Select Hong Kong region if needed
• Enter the temporary +852 number
• Request the verification code
  

Usually the OTP arrives within 1–2 minutes.

Step 3: Complete the Verification

Enter the OTP code from the SMS app or website.

If successful, the launcher should authorize your device and allow you into the game.

Some players report needing to retry once or twice if the first OTP expires.

Step 4: Replace the Temporary Number With Your Real One

This is important.

Do not leave your account permanently linked to a temporary SMS number.

After logging in:

• Return to the account security settings
• Open the account management page
• Choose “Change Phone Number”
• Confirm using the temporary Hong Kong number one final time
• Bind your real phone number afterward
  

This reduces the risk of losing access later.

Method 2: Try Country Code Formatting Tricks

If you do not want to use a virtual number, there are a few formatting tricks that sometimes bypass the launcher’s SMS routing issues.

These methods are inconsistent, but they work for some users.

The Taiwan Prefix Override

Instead of selecting your actual country:

• Choose Taiwan (+886) in the drop-down menu
• Then manually type your full real country code and phone number into the field
  

For example, North American players sometimes type:

• 1XXXXXXXXXX
  

directly into the box while Taiwan remains selected.

The launcher occasionally routes the SMS correctly this way.

The Canada Region Trick

Some US users discovered that:

• Selecting Canada (+1)
• Then entering a US mobile number
  

can sometimes bypass the failed US routing configuration.

Since both countries share the +1 code system, the backend occasionally processes the request differently.

It sounds strange, but several players reported success with it.

Method 3: Configure Security Through the Website First

Another useful workaround is bypassing the launcher setup entirely.

Instead of verifying inside Purple:

• Log out of the launcher
• Open the official NCSoft Taiwan account portal in a desktop browser
• Sign into your account
• Configure OTP or mobile verification there first
• Relaunch Purple afterward
  

In some cases, the launcher skips the broken verification screen once the account already has security settings enabled.

Extra Tips That Help

Disable VPNs During Verification

VPNs can sometimes trigger additional fraud protection checks.

If the SMS is not arriving:

• Turn the VPN off temporarily
• Retry verification
• Then reconnect after authorization
  

Ironically, some users report the opposite result, especially when routing through Hong Kong or Taiwan servers, so this may require experimentation.

Avoid Repeated OTP Requests

Spamming the resend button often temporarily rate-limits the account.

If you fail several times:

• Wait 10–15 minutes
• Restart Purple completely
• Try again slowly
  

Mobile Carriers Matter

Certain prepaid carriers appear more likely to fail.

Players have reported better success rates with:

• Major postpaid carriers
• Real SIM cards
• Non-VoIP numbers
  

Google Voice and some internet-based numbers often fail entirely.